Privacy Policy

1. Who We Are

Seven Spaces Real Estate L.L.C. (Dubai Trade License No. 1066033, RERA ORN 30321), trading as "Realtimo" ("we"), operates luxury.realtimo.com (the "Site") and is the controller of the personal data described below. Your point of contact is the advisor named on the Site, Vladislav Shum (RERA BRN 68572).

2. Who This Policy Covers

This Policy applies to people who browse residences or contact us through the Site, including prospective buyers, tenants, owners, agents, agencies and developers. It also applies, where relevant, to individuals introduced to us by partners who have a lawful basis to share their details. Other Realtimo websites and services may have their own notices.

3. What We Collect

1. Information you provide: your name, phone number and country, e-mail address (if provided), the residence or location of interest, budget, preferences and any message. If you enquire about listing a residence, we may also collect your role, agency or company name, property location and details, listing links, asking price and information about your authority to offer the property.
2. Record of your consent: the date and time, the version of the consent notice you saw and the page you sent the request from. If you arrived through a link with campaign tags (utm_source, utm_medium, utm_campaign), those tags are saved with your request.
3. Technical data: like every website, our hosting provider (Cloudflare) processes your IP address and browser information to deliver the Site, protect it against abuse and limit repeated requests. We also use Cloudflare Web Analytics to count visits and see which pages and sources they come from. It does not use cookies, does not follow you across other websites and does not build an advertising profile. We do not use advertising trackers unless you accept them (see the next item).
4. Advertising and visit measurement (only with your consent): if you press "Accept all" in the cookie banner, the Site loads two tools. The first is the Meta Pixel (Meta Platforms Ireland Limited and Meta Platforms, Inc.). It sets the cookie _fbp and sends Meta your IP address, browser information, the address of the page you view and your actions on the Site (viewing a page or a residence, sending an enquiry, pressing the WhatsApp or Telegram link), so that we can measure our advertising and show it to people who visited the Site. The second is Google Analytics 4 (Google Ireland Limited and Google LLC). It sets the first-party cookies _ga and _ga_PRQNXY18XY (up to 2 years) and sends Google your IP address, browser and device information, your approximate location, the address of the page you view and your actions on the Site (viewing a page, scrolling, clicking a link to another website, pressing the WhatsApp or Telegram link, which is recorded as a "contact" event), so that we can see how the Site is used and measure our advertising. Google processes this data under its own privacy policy and may transfer it to the United States. We do not send Meta or Google your name, e-mail address or phone number. If you press "Decline all", or your browser sends a Global Privacy Control signal, nothing is loaded, and any of these cookies already set are deleted. You can change your choice at any time with the "Cookie settings" link in the footer.
5. Country, currency and language: to show prices in a currency that suits you, the Site asks our hosting provider which country your connection comes from (derived from your IP address by Cloudflare). We use it only to pick the currency and the language of your first visit (visitors from Russia and other CIS countries are offered the Russian version of the Site, visitors from countries where German, French, Spanish, Italian or Portuguese is spoken are offered the version in that language, everyone else the English one) and do not store it on our servers or link it to you. The currency and the language you choose, and the exchange rates, are kept in your own browser (see the Cookie & Local Storage Notice).
6. Your shortlist: the residences you save with the heart icon are stored only in your own browser (local storage) and are not sent to us.

4. How We Use It

We use data to respond to requests, discuss residences and arrange viewings, review property-listing and partner enquiries, administer introductions and keep reasonable records of enquiries, consent and agreed referrals, operate and secure the Site, and meet legal obligations. We do not add an enquiry to unrelated marketing campaigns merely because a form was submitted.

5. Sharing Your Information

We do not sell or rent your personal data or provide it to others for unrelated marketing. Seven Spaces Real Estate L.L.C. and the advisor named on the Site handle enquiries. To operate the Site and manage enquiries we use:

1. Cloudflare for hosting, security, e-mail routing and cookie-free site analytics (Cloudflare Web Analytics);
2. Google services (Gmail, Google Sheets and related tools) to receive, record and manage enquiries; submitted messages may be translated into Russian for internal handling;
3. Telegram for optional instant enquiry notifications, which can include contact details and part of the message;
4. Meta (Meta Platforms Ireland Limited and Meta Platforms, Inc.) for the Meta Pixel, only if you accept advertising measurement in the cookie banner;
5. Google (Google Ireland Limited and Google LLC) for Google Analytics, only if you accept advertising and visit measurement in the cookie banner;
6. Google Maps only when you choose to open an embedded map: Google receives technical connection data and may set its own cookies.

If you choose WhatsApp, your message is processed by WhatsApp under its own terms. For a residence outside the UAE, we may introduce you to an appropriately authorised local real-estate partner, a licensed agency or agent in the country of the residence, to handle viewings, negotiations and the transaction. By submitting an enquiry you agree that we may share your contact details and enquiry with that partner for this purpose. We tell you who the partner is when we introduce you, and the partner may use your details only to deal with your request. We may also disclose information when required by law.

6. Legal Basis

We process data to respond to your request, on the basis of the consent you provide when you submit the form, where required, and, where applicable, our legitimate interests in operating and securing the Site. Sharing your details with a local partner for the residence you asked about is covered by that consent and by the applicable law. Advertising and visit measurement with the Meta Pixel and Google Analytics is based on your consent, which you give or refuse in the cookie banner and can withdraw at any time with the "Cookie settings" link in the footer.

7. Retention

We keep your enquiry for as long as needed to deal with it and to keep a record of your consent, and no longer than 24 months after your last contact with us, unless the law requires a longer period or you ask us to delete it earlier.

8. Security

Data is encrypted in transit (HTTPS). Access to enquiries is limited to the advisor and the people who need it to deal with your request.

9. Where Your Data Is Processed

Our service providers operate global infrastructure. Information may therefore be processed outside the United Arab Emirates, including in the European Union and the United States. When we introduce you to a local agency abroad, the relevant contact and enquiry information is transferred to the country of the residence, subject to applicable cross-border transfer requirements.

10. Your Rights

Subject to applicable law, you may ask for access to, correction of, or deletion of your personal data, and you may withdraw consent at any time, by writing to privacy@realtimo.com.

11. Cookies

The Site does not set cookies unless you accept them in the cookie banner: then the Meta Pixel sets its cookie _fbp and Google Analytics sets its cookies _ga and _ga_PRQNXY18XY (see the Cookie & Local Storage Notice). Without your consent no advertising or tracking cookies are set. The Site also uses browser local and session storage for features described in the Cookie & Local Storage Notice. If you choose to load Google Maps, Google may set its own cookies.

12. Children

The Site is not directed at individuals under 18, and we do not knowingly collect their personal data.

13. Changes

We may update this Policy. The version date is shown at the top of this page, and material changes will be announced on the Site.

14. Contact

privacy@realtimo.com